Questions, answered.

Both work. Individual hotels use the standard Essentials subscription. Hotel groups and chains receive a custom proposal based on the number of properties and the setup required.

That is totally fine. The hotel pays only the subscription and offers HOGY free as an amenity — for example bundled into the room rate. There is no fixed model; the hotel decides, and can change it later.

The setup fee is €500, waived for founding hotels who join now. The monthly price stays the same either way.

The Essentials subscription is billed per year or per two years. Annual billing gives one month free; the two-year plan gives two months free.

Always the hotel.

We collect minimal data — only an email address at payment. Each hotel only ever sees its own data, and the platform is built GDPR-compliant by design.

Most hotels are live within a week. We configure your gym profile, generate the QR codes, and you place them in the gym and on room flyers or tablets — no construction, no new hardware to install, and no app for guests to download.

No. HOGY is QR-first: a guest scans a code, selects their energy level, and starts training. There's no account required for a single session and nothing to install.

The guest-facing workout flow is designed to expand to additional languages as we roll out to more hotels. If you have guests who need a specific language, let us know during setup and we'll flag it for prioritization.

Nothing changes for the hotel — QR codes work with any camera phone and a standard mobile browser, and the flow is lightweight enough to run over hotel WiFi. For guests without a device, the front desk or gym signage can still direct them to the same experience on an in-room tablet if the hotel provides one.

Barely. The Hotel Admin Portal is built to be self-explanatory — hotel info, gym info, equipment, pricing, and QR codes are all managed from simple screens, not a technical dashboard. Most hotels need less than 15 minutes to get comfortable with it.